Shipping

To ensure your gift or gift basket arrives at its destination when expected, we offer a variety of shipping options through UPS. 

Depending on the type of gift basket you are sending, the shipping methods will vary. The most economical form of shipping is Ground; however you may select your preferred shipping method on the product detail page when checking out. If your guaranteed air order arrives late due to our shipping carrier’s fault, you will be credited 100% of your air shipping charge for the given item. Charges will differ based on volume and weight.

Shipping methods available do not include processing and packaging times which is normally same day or next business day:

Ground           ~  Delivery will vary depending on destination, 2 – 7 days.

 2nd Day Air  ~  Delivery in 2 business days.

 Next Day Air ~  Delivery the next business day.

Flowers           ~  Delivery next day if ordered before 11:30 am EST.

Saturday Delivery for Flowers  ~ $21.95: Must be ordered before 11:30 am EST on Friday for delivery on Saturday.

We ship anywhere in the continental United States. Sorry, we do not ship anywhere else at this time.
Sales Tax:
*Applicable sales tax will be added for shipments to residents of Georgia.
Shipping policies:
*Please purchase items separately if they fall under different shipping methods to prevent being overcharged on shipping.

All gift baskets will be shipped on business days only. Business days are Monday thru Friday. Please be aware that shipments will not be made on Saturdays, Sundays or National Holidays. With this in mind, be sure to place your order early enough to arrive in time for your special occasion. Orders must be placed by 11:30am EST to be shipped same day. All orders placed after this time will be shipped the next business day.

Our gift baskets ship from various locations including CA,  MO,  NY,  and GA and are normally shipped within 24 hours of receipt. At this time, we are only able to ship within the continental United States. We can not ship to Canada or Alaska. All shipments made to Hawaii will ship either 2nd Day Air or Next Day, additional charges will apply, contact Customer Support for additional information. During December, which is our peak Holiday season, there may be a delayed processing time of up to one week….so order early!

Hospitals / Businesses / Hotels

If you are sending a gift basket to a hospital, please make absolute certainty that the recipient will be there once the gift arrives. If you have doubts, please ship the gift to the recipient’s home address, or to yourself to deliver in person. The Basket Experience will not assume responsibility for gifts that are not delivered within a hospital due to the patient being dismissed or the hospital staff misplacing the gift.

If you are sending a gift basket to a place of business, please note, that the package may be delivered to a dock or receiving area. It is recommended to notify someone at the business to let them know a perishable package is being delivered. The Basket Experience will not assume responsibility for the business being closed or the recipient not being available.

If you are sending a gift basket to a hotel, please make absolute certainty that the recipient will be in the hotel once the gift arrives. If you have doubts, please ship the gift to the recipient’s home address. The Basket Experience will not assume responsibility for gifts that are not delivered to a hotel due to the guest checking out or the hotel staff misplacing the gift.

Returns and Cancellations

It is our mission to ensure you are 100% satisfied with our products. If for any reason you are not happy, please e-mail us within three days of order receipt with the following information: order number, name, phone number, and the best time to contact you along with a detailed explanation of your complaint. One of The Basket Experience’s customer service agents will contact you within one business day. Any complaint made outside of the three day timeframe, will be handled on a case by case basis, within reason.

If your gift basket arrives damaged, we will send a replacement basket or issue you a full refund for the gift basket (excluding shipping charges).

Orders shipped to an incorrect address due to wrong zip code or outdated shipping addresses are not the responsibility of The Basket Experience. Please be sure to check your spelling and address information carefully before submitting your order, including proper suite and apartment numbers. Incorrect shipping information may delay your order or result in not receiving it at all. If an order is returned due to an incorrect address and the order is to be re-shipped, or if the order is requested to be rerouted to an alternate shipping address, you will be charged a separate $12.50 fee for re-shipping the order to the correct address in addition to the additional shipping fees. Also be aware, we can not ship to APO addresses, PO Boxes, or anything other than a physical street address within the United States.

Baskets containing food perishable items, fruit, cheesecakes, or fresh baked items may not be returned due to health concerns. If for any reason you need to cancel your order, please notify us immediately. We can not cancel, change or re-route orders already in transit. Shipping charges will not be refunded.

If you are unsatisfied with the gift you ordered and would like a refund, we require the original gift received be returned to us intact and in the original box. If the contents of the gift have been eaten or removed we reserve the right to deny a full refund. Each refund request will be reviewed on a case by case basis.