We guarantee our products 100%. If for any reason you are unsatisfied with your purchase, please call or e-mail us within 3 days and we will make it right. One of our customer service staff will reply to your request within 24 hours.

 Returns and Cancellations

It is our mission to ensure you are 100% satisfied with our products. If for any reason you are not happy, please e-mail us within five days of order receipt with the following information: order number, name, phone number, and the best time to contact you along with a detailed explanation of your complaint. One of The Basket Experience’s customer service agents will contact you within one business day. Any complaint made outside of the five day timeframe, will be handled on a case by case basis, within reason.

If your gift basket arrives damaged, we will send a replacement basket or issue you a full refund for the gift basket (excluding shipping charges).

Orders shipped to an incorrect address due to wrong zip code or outdated shipping addresses are not the responsibility of The Basket Experience. Please be sure to check your spelling and address information carefully before submitting your order, including proper suite and apartment numbers. Incorrect shipping information may delay your order or result in not receiving it at all. If an order is returned due to an incorrect address and the order is to be re-shipped, or if the order is requested to be rerouted to an alternate shipping address, you will be charged a separate $10 fee for re-shipping the order to the correct address in addition to the additional shipping fees. Also be aware, we can not ship to APO addresses, PO Boxes, or anything other than a physical street address within the United States.

Baskets containing food perishable items, fruit, cheesecakes, or fresh baked items may not be returned due to health concerns. If for any reason you need to cancel your order, please notify us immediately. We can not cancel, change or re-route orders already in transit. Shipping charges will not be refunded.

If you are unsatisfied with the gift you ordered and would like a refund, we require the original gift received be returned to us intact and in the original box. If the contents of the gift have been eaten or removed we reserve the right to deny a full refund. Each refund request will be reviewed on a case by case basis.